Updated January 6, 2023
These Terms of Service ("Terms")govern your access to and use of the application, website, and services, including without limitation to, for the purpose of the verification of automobile insurance for use in the process of your current purchase or lease from an automobile dealer (the “Dealer”) of an automotive vehicle (“Insurance Verification Process”), assist financing and lending institutions (“Lenders”)in the financing of a vehicle purchase or lease and to purchase, renew and make changes to your insurance policy ("Services") provided by Woop Insurance Agency LLC, a Pennsylvania limited liability company, and its affiliates which includes itsWoop Technologies LLC (“IWT”), a Pennsylvania limited liability company (collectively "WIA," "we," "us," or "our")(the “Services”), so please read these Terms carefully before using the Services.
References to "you" or “your” in these Terms of Service means you, your duly authorized representatives and any entity you may represent in connection with your use of the Services. Any reference made in these Terms to "WIA" shall be deemed to have been made to Woop Insurance Agency LLC, its subsidiaries, successors, assignees, and affiliates including IWT, as well as any company that controls ItsWoop, directly or indirectly, and any other subsidiary of that controlling company.
By visiting our https:/woopinsuranceagency.com and https:/woopapp.io (the “Websites”) and accessing the information, resources, services, products, and tools we provide for you (collectively, "the App"), either directly or indirectly (hereafter referred to as "Resources"), you agree to use these Resources only for the purposes intended as permitted by (a) the Terms and (b) applicable laws, regulations and generally accepted online practices or guidelines.
Subject to these Terms and we grant you limited, non-transferable, non-exclusive, and revocable permission to access and use our Services on the App, provided that: (i) You will not copy, distribute or modify any part of the Services without our prior written authorization; (ii) You will not send unsolicited or unauthorized advertisements, spam, chain letters, etc.; (iii) You will not transmit any content which contains software viruses, or other harmful computer code, files or programs; (iv) You will not disrupt servers or networks connected to the Services; and (v) You comply with these Terms.
Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access (other than your user content), which shall remain with us and any of our respective licensors or insurance companies and related companies (“Insurance Partners”).
Certain software code incorporated into or distributed with the App or otherwise with the Services may be licensed by third parties under various "open-source" or "public-source" software licenses (collectively, the "Open-Source Software"). Notwithstanding anything to the contrary in these Terms, the Open-Source Software is not licensed under these Terms and instead is separately licensed pursuant to the terms and conditions of their respective open-source software licenses. You agree to comply with the terms and conditions of such open-source software license agreements.
All rights, title, and interest in and to the Services including worldwide Intellectual property rights therein, are and will remain the exclusive property of WIA and any of its applicable licensors. We reserve all rights not expressly granted in and to the Services.
Some portions of the App are protected and require a user identification code ("User ID") and password for access. Unauthorized access or use of such portions of the Site is prohibited. You are responsible for maintaining the confidentiality of any login information associated with any account you use to access our Resources. Accordingly, you are responsible for all activities that occur under your account(s). You agree that you will notify WIA immediately if you believe that a third party has obtained your User ID or password, or if you believe that any unauthorized access or use may occur or has occurred, by contacting us at email@example.com. You also agree that WIA is permitted to act upon any instructions received using your User ID and password and to consider such instructions as authorized by you.
Personal and Insurance Policy Information
WIA or our Insurance Partners may gather information from you and outside sources to determine your current automobile insurance status for the Insurance Verification Process and for insurance coverage marketing and sales. Typically, this information includes, but is not limited to, current auto insurance company, policy limits for all first- and third-party coverages, make and model of covered vehicles, personal information of drivers in the household, and claim and credit history. Third parties may be used to calculate your insurance score where prohibited. [This information is transmitted to the Dealer and Lenders to assist in the automotive vehicle purchasing or leasing process.] An insurance score uses information from your credit report to help predict how often you are likely to file claims and how expensive those claims will be. Typical items from a credit report that could affect a score include, but are not limited to, the following: payment history, number of revolving accounts, number of new accounts, the presence of collection accounts, bankruptcies and foreclosures.
Recurring Credit/Debit Card Payments
You understand and agree that our Insurance Partners will charge the credit card, debit card, or escrow account you use to purchase an insurance policy. Our Insurance Partners will automatically charge the provided credit card, debit card, or escrow account according to the payment selection you have made, the amount of which may change depending on policy changes you initiate and other factors approved by insurance regulatory authorities.
All insurance claims should be submitted directly to your insurance provider whose contact information is provided on your policy documents.
By using the Services you agree NOT to: (i)Create an account for anyone other than a natural person (unless you are a company, organization, legal entity or a brand and represent that company, organization, legal entity or brand); (ii) defame, stalk, bully, abuse, threaten, harass, abuse, intimidate, harm another person, natural or otherwise, or engage in any other predatory behavior, including sending unwelcomed communications to others or engage in any other predatory behavior, or incite others to commit violent acts.; (iii) use or attempt to use another's account or create a false identity; (iv) duplicate, license, sublicense, publish, broadcast, transmit, distribute, perform, display, sell, rebrand, or otherwise transfer information found in the Services, except as permitted in these Terms, or as expressly authorized by us; (v) reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for any underlying intellectual property used to provide the Services, or any part thereof; (vi)utilize or copy information, content or any data you view on or obtain from the Services to provide any service that is competitive, in our sole discretion, with the Services; (vii) adapt, modify or create derivative works based on the Services or technology underlying the Services, in whole or part; (viii) rent, lease, loan, trade, sell/re-sell any information in the Services, in whole or part;(ix) use any communication systems provided by the Services or the App for any commercial solicitation purposes; (x) sell, sponsor, or otherwise monetize any service or functionality in the Services, without our express written consent;(xi) remove any copyright, trademark or other proprietary rights notices contained in or on the Services (whether ours or our licensors'); (xii) remove, cover or otherwise obscure any form of advertisement included in the Services;(xiii) collect, harvest, use, copy, or transfer any information, including, but not limited to, personally identifiable information obtained from the Services(excluding your user content, and except if the owner of such information has expressly permitted the same); (xiv) share other users' or third parties' information or their user content without their express consent; (xv) infringe or use our brand, logos or trademarks in any business name, email, or URL except as expressly permitted by us; (xvi) use or launch any manual or automated system or software, devices, scripts robots, other means or processes to access, "scrape," "crawl", "cache", "spider" or any web page or other service contained in our Services, or to access the Services in a manner that sends more request messages to our servers in a given period of time than a human can reasonably produce in the same period by using a conventional on-line web browser; (xvii) use bots or other automated methods to access the Services, add or download contacts, send or redirect messages, or perform other similar activities through the Services;(xviii) access, via automated or manual means or processes, the Services for purposes of monitoring its availability, performance or functionality for any competitive purpose; (xix) engage in "framing," "mirroring," or otherwise simulating the appearance or function of the App; (xx) attempt to or actually access the Services by any means other than through the interfaces provided by us. This prohibition includes accessing or attempting to access the Services using any third-party service, including software-as-a-service platforms that aggregate access to multiple services;(xxii) engage in any action that directly or indirectly interferes with the proper working of or places an unreasonable load on the Services' infrastructure, including, but not limited to, sending unsolicited communications to other users or our personnel, attempting to gain unauthorized access to the Services, or transmitting or activating computer viruses, trojan horses, worms, time bombs or any other harmful or deleterious software programs through or on the Services; and/or (xxiii) Interfere or disrupt or game the Services, including, but not limited to any servers or networks connected to the Services, or the underlying software.
In connection with your use of the Services, we may send you service announcements, administrative messages, and other information. You may opt out of some of those communications.
Third Party Links, Websites, and Services
The Services may contain links to third party websites, advertisers, services, special offers, or other events or activities that are not owned or controlled by us. We are not affiliated with those websites, do not endorse them, have no control over those websites, and assume no responsibility and/or liability for the content, privacy policies, or practices of any third-party websites. In addition, we will not and cannot censor or edit the content of any third-party site.
The headings and captions used in these Terms are inserted for convenience only and will not affect the meaning or interpretation of these Terms.
Do Not Rely on the App for your financial decisions. The content on the App and other content is for convenience and information purposes only.
We reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to: (i) satisfy any applicable law, regulation, legal process, subpoena or governmental request; (ii) enforce these Terms, including investigation of potential violations of it; (iii) detect, prevent, or otherwise address fraud, security or technical issues; (iv) cooperate with law enforcement authorities;(v) respond to user support requests; or (vi) protect our, our users' or the public's rights, property or safety.
Messaging Privacy and Terms
In providing us a telephone number in connection with the Services, you verify that you are the owner of this phone number or the current subscriber using it. Further, you confirm having previously provided express written consent for receiving text message to this telephone number and continue to agree that we may contact you with offers and other services we think may be of interest to you. This consent to receive texts or calls, whether automated or not, is completely voluntary and you may opt out at any time. If you choose not to opt out, you acknowledge that we may contact you even if your number is listed on a do not call list. You understand that agreeing to receive text messages from us is not a condition of purchasing services or goods.
For any text messages sent to you arising from, in connection with or related to the Services, you understand and agree:
Limitation of Liability
To the maximum extent permitted by law, the Services is Available "As Is." Notwithstanding the limitations set forth below, insurance coverage and our performance under your insurance policy are determined solely by the terms, conditions, exclusions and limitations of your insurance policy and applicable law. YOU EXPRESSLY UNDERSTAND AND AGREE THAT:
(a) YOUR USE OF THE SERVICE AND THE PURCHASE AND USE OF ANY PRODUCTS OR SERVICES ARE ALL AT YOUR SOLE RISK. THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WIA EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
(b) WIA DOES NOT WARRANT THAT (i) THE SERVICE WILL MEET ALL OF YOUR REQUIREMENTS; (ii) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE; OR (iii) ALL ERRORS IN THE SOFTWARE OR SERVICE WILL BE CORRECTED.
(c) ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR OTHER DEVICE OR LOSS OF DATA RESULTING FROM THE DOWNLOAD OR USE OF ANY SUCH MATERIAL.
(d) NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM WIA OR THROUGH OR FROM THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS OF SERVICE. YOU EXPRESSLY UNDERSTAND AND AGREE THAT WIA, ITS SUBSIDIARIES, AFFILIATES AND LICENSORS, AND OUR AND THEIR RESPECTIVE OWNERS, OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS AND SUCCESSORS SHALL NOT BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, COVER OR OTHER INTANGIBLE LOSSES (EVEN IF WOOP HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) RESULTING FROM: (i) THE USE OR THE INABILITY TO USE THE SERVICE; (ii) UNAUTHORIZED ACCESS TO OR THE LOSS, CORRUPTION OR ALTERATION OF YOUR TRANSMISSIONS, CONTENT OR DATA; (iii) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON OR USING THE SERVICE, OR PROVIDING ANY SERVICES RELATED TO THE OPERATION OF THE SERVICE; (iv) WIA's ACTIONS OR OMISSIONS IN RELIANCE UPON YOUR ACCOUNT INFORMATION AND ANY CHANGES THERETO OR NOTICES RECEIVED THEREFROM; (v) YOUR FAILURE TO PROTECT THE CONFIDENTIALITY OF ANY PASSWORDS OR ACCESS RIGHTS TO YOUR ACCOUNT INFORMATION; (vi) THE ACTS OR OMISSIONS OF ANY THIRD PARTY USING OR INTEGRATING WITH THE SERVICE; (vii) THE TERMINATION OF YOUR ACCOUNT IN ACCORDANCE WITH THE TERMS OF THESE TERMS OF SERVICE; OR (viii) ANY OTHER MATTER RELATING TO THE SERVICE. IN ANY EVENT AND WITHOUT LIMITING THE GENERALITY OF THIS SECTION TO THE EXTENT PERMITTED BY LAW YOU AGREE THAT OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES AND LOSSES SHALL NOT IN ANY CIRCUMSTANCES EXCEED THE GREATER OF (A) $100, OR (B) THE AGGREGATE OF THE AMOUNT (IF ANY) PAID BY YOU IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING BRINGING OF A CLAIM AGAINST US OR OUR AFFILIATES. NOTHING IN THESE TERMS OF SERVICE (INCLUDING THE LIMITATION OF LIABILITY PROVISIONS) IS INTENDED TO EXCLUDE OR LIMIT ANY CONDITION, WARRANTY, RIGHT OR LIABILITY WHICH MAY NOT BE LAWFULLY EXCLUDED OR LIMITED. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR CONDITIONS OR THE LIMITATION OR EXCLUSION OF LIABILITY FOR LOSS OR DAMAGE CAUSED BY WILLFUL ACTS, NEGLIGENCE, BREACH OF CONTRACT OR BREACH OF IMPLIED TERMS, OR INCIDENTAL OR CONSEQUENTIAL DAMAGES. ACCORDINGLY, ONLY THOSE LIABILITY AND OTHER LIMITATIONS WHICH ARE LAWFUL IN YOUR JURISDICTION (IF ANY) WILL APPLY TO YOU AND OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
WIA reserves the right, in its sole and absolute discretion, to transfer, assign, sublicense or pledge in any manner whatsoever, any of its rights and obligations under these Terms to a subsidiary, affiliate, or successor thereof, or to any third party whatsoever, without notifying you or receiving your consent. You shall not transfer, assign, delegate, sublicense nor pledge in any manner whatsoever, any of your rights or obligations under these Term.
You agree to defend, indemnify and hold harmless WIA, our affiliates, and our respective owners, officers, directors, members, employees, agents, representatives and/or licensors, from and against any and all claims, damages (actual and consequential), obligations, losses, judgments, liabilities, costs and expenses (including but not limited to attorney's fees)arising from, related to or in connection with: (i) your use of the Services;(ii) your violation of these Terms; (iii) your violation of applicable laws, rules or regulations in connection with the Services; or (iv) your violation of any third party right, including without limitation any copyright, property, publicity or privacy right including all actions taken under your account. This defense, indemnification, and hold harmless obligation will survive any termination of these Terms and your use of the Services.
Governing Law and Jurisdiction
In the event we are unable to resolve a dispute through informal dialogue or mutually agreed mediation, any dispute shall be governed as follows:
Any dispute or controversy arising out of, related to, or in connection with these Terms or your use of the Services shall be resolved by binding arbitration in Philadelphia County, Pennsylvania under the then current American Arbitration Association (“AAA”) by one (1) arbitrator appointed in accordance with such rules. The awarding of punitive damages by the arbitrator is prohibited and the parties are responsible for their respective costs including attorney’s fees. Where arbitration is not required (or by your opt out) by these Terms, the exclusive jurisdiction and venue of any action with respect to the subject matter of these Terms will be the state and federal courts located in Philadelphia County, Pennsylvania, and each of the parties hereto waives any objection to jurisdiction and venue in such courts. ANY DISPUTE RESOLUTION PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR THE SALES TRANSACTIONS BETWEEN YOU AND WIA, WHETHER IN ARBITRATION OR OTHERWISE, SHALL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION, AND YOU EXPRESSLY AGREE THAT CLASS ACTION AND REPRESENTATIVE ACTION PROCEDURES SHALL NOT BE ASSERTED IN NOR APPLY TO ANY ARBITRATION OR COURT ACTION PURSUANT TO THESE TERMS AND CONDITIONS. YOU ALSO AGREE NOT TO BRING ANY LEGAL ACTION, BASED UPON ANY LEGAL THEORY INCLUDING CONTRACT, TORT, EQUITY OR OTHERWISE, AGAINST WIA THAT IS MORE THAN ONE YEAR AFTER THE DATE OF THE APPLICABLE CLAIM.
You have the right to opt out of binding arbitration within 30 days of the date you first accepted the terms of this Section by writing to us at 211. W. State Street, Suite 205, Media, PA 19063.In order for the opt out to be effective, the opt out notice must include your full name and clearly indicate your intent to opt out of binding arbitration.
You agree that we may, at our sole discretion, suspend or terminate your access to all or part of the App with or without notice and for any reason, including, without limitation, breach of this User Agreement. Any suspected illegal, fraudulent or abusive activity may be grounds for terminating your relationship with us and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the App will immediately cease, and we reserve the right to remove or delete any information that you may have on file with us, including any account or login information.
By using the App, you agree to have all records, including any insurance policy, provided to you in electronic form. This consent, unless withdrawn, applies to all transactions between you, WIA, and Woop's Insurance Partners. However, you have the right to receive communications from us, including any insurance policy, in paper form if you wish by withdrawing this consent. If you withdraw the consent to provide you with records in electronic form, you will then be provided with records in paper form. To withdraw your consent, you must email us at help@woopinsurance agency.com with the following subject line "WITHDRAW ELECTRONIC CONSENT." The body of the email must include your name, policy number(s), effective and expiration dates of the policy, the effective date of your withdrawal and whether you want(a) all communications to be in paper form or (b) only your insurance policy(ies) to be sent to you in paper form.
These Terms may be amended or updated from time to time without notice and in fact, may have changed since your last visit to the Websites. It is your responsibility to review the Terms for any changes. By continuing to access or use the Services following changes to the Terms, you agree to be bound by the revised terms. If you do not agree to the new Terms, please stop using the Services. You are encouraged to periodically revisit the Terms and review them for any changes.